Frequently Asked Questions / Customer Service

Q: What payment methods do you accept?

A: We accept VISA/MASTERCARD/AMERICAN EXPRESS/DISCOVER CARD processed *securely* through our trusted and verified merchant account. You can see that our website is secured and encrypted by SSL when you are asked to enter your information during ordering. Your order will be processed safely and securely.We also accept PAYPAL. You can even pay with your credit cards on Paypal, if you don`t have a paypal account. Please note, because of the large amount of deceptive fraud on the Internet, we can only ship to the billing addressthat is listed with your credit card company. Attempts to have footwear shipped to address that is not on file with your credit card company will result in a declined transaction.

Q: Are your shoes authentic?

A: Yes, the shoes we sell are 100% authentic. Because we know our products and assure authenticity, we provide a 100% money-back guarantee on all our shoes. Please understand that we make every attempt to only sell 100% authentic footwear; however, if -- for any reason -- you are not completely satisfied with your purchase, we ask you to simply return them for a refund.

Q: Do you accept returns?

A: Yes,Please contact us to request a return form. Customer is responsible for shipping charges back to our facilities in an event of a return or an exchange.Please refer to our return policy.

Q: What is the return policy?

A: If you are not satisfied with the shoes you receive from us, please contact us within /*seven*/ days of received your shoes. It is our responsibility to provide every customer with complete satisfaction -- No question asked! Please make sure the shoes have not been worn at all before sending them back to us. I will repeat: the shoes must be unworn or we will reject your refund. After we receive the returned package and verify the footwear to be in its original condition, we will refund your purchase price directly through the credit card you paid with. Customers are required to pay return freight on all returns.Please ask us for returning address, do NOT return to the original address, coz there will be no one there taking care of return / exchange or refunding. Send A Message to "Order Status".

Q: Do you also do wholesale or sell in bulk?

A: At PickAirShoes.Com we can offer wholesale or bulk. Please understand due to the rarity of this footwear we can not guarantee wholesale offerings on all the styles but we will work hard to satisfy all customers` need. For more information,please contact us at Sales@PickAirShoes.com

Q: Why are shoes on your website much cheaper than other websites?

A: The online kicks environment is competitive. There are many established vendors out there with years of Experience and repeat customers backing their success. We are a new entry to the shoe-game and we want to stay here for a while. Because of our desire for success we are taking a chance by slashing our profits and taking losses to generate customer loyalty -- we know once you buy a pair of shoes from us, you are not going to be shopping anywhere else.

Q: How can I trace my order?

A: We have an order tracing system on our website. Please click "Order Status" and input your order #, your Order status will show up to you automatically. We update status with tracking number and related information after we ship out you shoes.

Q: Do you provide tracking number?

A: Yes, all orders are shipped with tracking numbers.Tracking number will be provided in 3 days after receiving your order.

Q: How much is shipping?
A: Shipping is a flate rate charge of $15 per item.

Q: I did not receive order confirmation from you?
A: Please check your junk email box,many internet providers may mark our emails as spam.Please make sure you provide us with your correct email address.

Q: Is your site secure?
A: Yes, we use industry standard 128 bit SSL encryption to protect our customer's sensitive data.

Q: How do you combat against fraud?
A: At PickAirShoes.com we implement the highest level in fraud deterrent system. We verify that the billing address you enter during the checkout process matches what is on file with your credit company. We also verify the last 3 digits on the back of the card for extra security.

Q: What happens if Customs holds my package?
A: We are sorry, but there is nothing we can do if this happens. A situation like that very rarely happens so Customers should feel very comfortable ordering. We always ship using the safest and most reliable methods. Please refer to US Customs website for additional information.

Q: Do you have this style or color?
A: Unfortunately All of our sizes, colors, and or styles/variants we have available are all listed on the site, however please make sure you check back as we are always receiving new merchandise.

Q: How long to shipping takes?
A: Once customer places order it takes 24 hours for order to process and 7 to 10 business days for product to reach your door.

Q: Will I receive the product in the photo?
A: Yes, although the product may vary slightly from the photo.

Q: I made a mistake on my order, how do I change it?
A: Please email us with your order number so we can adjust your order. Send all emails to Sales@PickAirShoes.com

Q: Why PickAirShoes sell shoes that is not in stock?
A: Once order is paid we send your order to the warehouse to get process. If your shoes are not in stock, warehouse will notify us and we will send you an email to replace or refund your order.? It is very difficult to know exactly what shoes is stock because of shoes inventory change every hour.? In the store once you buy a product the inventory count change by it self once you take something off the shelf. But website it is hard to change stock or not stock every few hours.

Q: What if my shoes is out of stock or my size is not in stock?
A: If your shoes are out of stock we will email you to pick any pairs of shoes. If your size is not in stock PickAirShoes will automatically send you a half size bigger, but we will never send you half size smaller.